What if the answer to your question was already here?

Before writing to us, take a look at the frequently asked questions below. You might quickly find the answer you're looking for there.

Frequently Asked Questions

What are the delivery times?

Our delivery time is 5 to 7 business days after dispatch. Once your order has been shipped, you will receive an email with a tracking link.

How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking link. You can also use the "Track my order" option at the top of this page.

Can I modify or cancel my order?

Changes or cancellations are possible as long as your order has not yet been shipped. Contact us promptly using this form.

I haven't received an order confirmation, what should I do?

First, check your spam or junk mail folder. If you still can't find the email, contact us with your contact details and the order date.

What if my delivery address is incorrect?

Contact us as soon as possible using this form. We will correct the address for you.

Contact form

  • Shop address

    1235 Notre-Dame St W
    Montreal, QC H3C 0B1

  • E-mail

    contact@ca-optimo.com
    (Mon-Sat / 9am-6pm)

  • Phone

    +1 (418) 476-8501
    (Mon-Fri / 10am-5pm)